Identity verification runs through a vendor (Footprint) and there is no in-app self-fix. The team emails you what to send:
Address mismatch (US ID): email a proof of US address dated within the last 3 months to [email protected]. Accepted: utility bill, bank/credit-card statement, lease, mortgage statement, government letter (IRS/SSA/state), insurance statement, or a pay stub showing your address.
Non-US passport: email a copy of your US visa plus a proof of US address to [email protected].
A teammate then manually approves it, and you can retry logging in a few minutes. Turnaround is typically the same-day!